#26 – Elevate, Empower and Energise: The Three Pillars of Transformation

#26 – Elevate, Empower and Energise: The Three Pillars of Transformation

Welcome to another edition of Impactful Teamwork! My name is Julia Felton, founder of Business HorsePower, and in todayā€™s blog, weā€™ll be discussing how to elevate, empower, and energise your team members to enable effective transformation within your organisation.

This blog is a summary of the key findings from my latest podcast episode, inspired by McKinsey & Company’s recent research, Going All In: Why Employee Will Can Make or Break Transformations.

Why Employee Energy and Will Matter

At its core, transformation is a challenging, high-stakes endeavor for any business. While many leaders focus on strategy, execution, and outcomes, McKinseyā€™s research emphasizes an often overlooked component: employee will. Organisations that can successfully tap into their teamā€™s collective energy for change are more likely to implement successful, long-lasting transformations. These transformations are more than just operational shiftsā€”they are about fundamentally changing how employees work, engage, and deliver value to the business.

Transformation success isnā€™t just about implementing new systems; itā€™s about shifting mindsets, fostering commitment, and cultivating a sense of ownership across the team. McKinsey identifies three key steps for leaders: elevate, empower, and energise. In this blog, weā€™ll explore these concepts in depth and provide practical strategies for embedding them into your business transformation.

1. Elevate: Foster Leadership from Within

The first step in driving effective transformation is to elevate a core group of team membersā€”high performers, new talent, and others who demonstrate a passion for change. These individuals become champions responsible for leading and designing the transformation process. According to McKinsey, 7% of team members need to be actively involved in driving key initiatives for the transformation to generate positive returns. However, most organizations involve only about 2%, leading to less successful outcomes.

How can you elevate team members more effectively?

  • Identify Key Talent: Start by recognising high performers and those with fresh perspectives who can take ownership of critical milestones. Ensure this group is diverse in thought and experience.
  • Create a Sense of Purpose: People are more motivated when they understand the ā€œwhyā€ behind the change. Connect the transformation goals to a broader purpose, whether it’s improving customer experiences or contributing to a larger societal mission.
  • Invest in Leadership Development: Provide these change leaders with the resources, training, and autonomy to innovate and experiment. Ensure they feel valued and supported throughout the process.

An example from the McKinsey study highlights a water supply company that clearly communicated its role in providing access to clean water. This purpose-driven narrative helped employees understand how their participation in the transformation would directly benefit the community, leading to greater engagement.

2. Empower: Cultivate a Broader Coalition of Change Leaders

Once you have elevated a core group of champions, the next step is to empower a broader group of employeesā€”particularly influencers, managers, and supervisorsā€”to model the right behaviors and encourage others to get involved.

In many organisations, middle managers and frontline supervisors are the gatekeepers of transformation. They are the ones who interact with employees daily and have the most influence on the culture. Empowering these individuals to act as role models is essential to driving behavioural changes across the organisation.

How can you empower employees effectively?

  • Encourage Innovation: Empower employees at all levels to contribute ideas and suggest new ways of working. Frontline workers often have valuable insights that can lead to more efficient processes or customer-focused improvements.
  • Amplify the Right Behaviors: Empower your managers to model behaviours that align with the transformation goals. They should be encouraged to disrupt unproductive norms, such as involving team members from various levels in brainstorming sessions or decision-making processes.
  • Build Two-Way Communication Channels: Empowerment is not just about delegation; itā€™s about creating open dialogue. Managers need to feel confident providing feedback to senior leaders, and employees should feel their voices are heard.

By building this coalition of empowered leaders, you create a ripple effect that drives change across the organisation. These individuals can help break down resistance and build momentum toward the desired transformation.

3. Energise: Ignite Collective Will and Motivation

The final step is to energise your team around the transformation effort. Leaders need to inspire their teams, tapping into their intrinsic motivations and fostering a sense of excitement about whatā€™s to come. Transformation can be demanding, so creating a sense of urgency and collective will is crucial for sustaining long-term change.

How can you energise your team?

  • Storytelling and Communication: One of the most effective ways to energise employees is through storytelling. Leaders can share personal narratives about why the change is essential, how it aligns with the companyā€™s values, and what it means for the future of the business.

  • Peer Engagement: Encourage peer-to-peer engagement by creating forums where employees can share their experiences, successes, and lessons learned. These peer-led discussions help build camaraderie and reinforce the importance of the transformation.

  • Recognize and Celebrate Progress: Celebrate milestones and small wins along the way. Recognition can help sustain momentum, boost morale, and remind employees of the broader goal they are working toward.

The key here is to create excitement around the transformation, so employees feel energised and motivated to contribute. This requires consistent, authentic communication from leaders and a shared sense of ownership across the team.

Practical Application: Elevating, Empowering, and Energising Your Team

Letā€™s take a moment to consider how these three principles might work in practice within your organisation. Imagine you are leading a digital transformation initiative aimed at streamlining operations and improving customer experience. How can you ensure that the team is on board and ready to contribute?

  1. Elevate: Begin by identifying key team members who will take ownership of critical milestones, such as implementing new software or redesigning customer workflows. Ensure these individuals understand the strategic importance of their role and provide them with the resources they need to succeed.

  2. Empower: Encourage managers and frontline leaders to model the behaviors necessary for success, such as adopting new technology, embracing customer-centric thinking, and collaborating across departments. Equip them with the training and tools they need to communicate effectively with their teams.

  3. Energise: Regularly share stories about how the transformation is impacting customers or improving internal processes. Celebrate early wins and engage team members in peer discussions about how the change is making a difference. Keep the energy high by acknowledging the hard work and dedication of those involved.

Conclusion: The Three Eā€™s in Action

Effective transformation requires more than a great strategy; it demands the collective will and energy of your entire organization. By focusing on the three Eā€™sā€”elevate, empower, and energiseā€”you can unlock the full potential of your team and drive successful, long-lasting change.

So, how will you implement the three Eā€™s in your organization this week? Reflect on how you elevate team members into leadership roles, how you empower employees to innovate and act, and how you energise your team to stay motivated throughout the transformation process. Itā€™s time to tap into your organisationā€™s collective energy and make your transformation a success.

Until next time, remember to elevate, empower, and energize!

Show Notes:

Here are the highlights from this episode:

01:12Ā The Importance of Employee Will in Transformations
03:05Ā The Three E’s of Change: Elevate, Empower, Energize
04:32Ā Deep Dive into Elevate
12:09Ā Deep Dive into Empower
14:14Ā Deep Dive into Energize
18:51Ā Final Thoughts and Reflections
#25 – Agile Leadership: Navigating Change and Embracing Innovation

#25 – Agile Leadership: Navigating Change and Embracing Innovation

In today’s fast-paced business environment, characterised by volatility, uncertainty, complexity, and ambiguity (VUCA), the traditional top-down, command-and-control leadership models are proving increasingly inadequate. More than ever, businesses must be agile, responsive, and adaptive to survive and thrive. In this episode of the Impactful Teamwork podcast, weā€™ll explore what agile leadership truly means, how it can empower teams, and actionable steps businesses can take to adopt these principles.

What is Agile Leadership?

Agile leadership, unlike specific methodologies like Agile and Scrum, refers to a mindset that embraces flexibility, adaptability, and empowerment. It’s not about rigid processes but rather the ability to pivot and change direction when necessary. In today’s dynamic world, leaders must equip their teams to make quick, informed decisions, encouraging innovation and autonomy.

A clear example comes from the technology sector, particularly companies like Spotify, which has embraced agile principles by organising its workforce into autonomous squads, tribes, and guilds. This structure allows for decentralised decision-making and innovation while aligning everyone toward a common goalā€”key aspects of any agile organisation.

Key Attributes of Agile Leaders

Agile leadership is underpinned by several core traits that set it apart from traditional leadership approaches:

  1. Adaptability
    The ability to pivot quickly in response to external changes is a hallmark of agile leaders. A striking example of this was the rapid development of COVID-19 vaccines. Pharmaceutical companies, traditionally known for lengthy approval processes, were able to compress timelines from years to months. This ability to adapt and collaborate in unprecedented times showcases the critical importance of agility in leadership.
  2. Empowerment
    Agile leaders trust their teams to make decisions, allowing them to innovate and take ownership of their work. Google is a perfect example, where employees are encouraged to spend 20% of their time on passion projects, leading to groundbreaking innovations like Gmail. By fostering a culture of autonomy, companies unlock their teamā€™s creativity and innovation.
  3. Collaboration
    Agile leadership thrives on open communication and collaboration. At Pixar, for instance, creative collaboration is key. Ideas are shared, tested, and improved upon, leading to diverse perspectives and unique solutions. This echoes the power of teamworkā€”when individuals bring different viewpoints, teams can innovate and solve problems more effectively.

Why Agile Leadership Matters Now

The uncertain times we face today, from economic fluctuations to rapid technological advancements, demand agile leadership. In response to these challenges, businesses must be prepared to adapt, pivot, and innovate faster than ever before. Agile leadership equips companies with the tools to navigate these changes effectively, ensuring long-term success.

During the COVID-19 pandemic, many businesses demonstrated agility by swiftly pivoting their business models. Restaurants, for example, adapted to restrictions by offering takeout services, something previously uncommon for fine dining establishments. Similarly, companies like Netflix, which shifted from DVD rentals to streaming, have been able to stay ahead by anticipating and responding to market demands.

Lessons from Nature: The Ultimate Agile System

Nature offers some of the best examples of agility and adaptability. The interconnectedness and resourcefulness found in natural ecosystems are crucial lessons for business leaders striving to build agile teams. Letā€™s explore some real-world examples from nature:

  1. Ant Colonies
    Ants work as decentralised teams, adjusting their roles depending on environmental needs. When faced with food shortages or threats, they change their behavior dynamically, much like agile teams adapt to new challenges. This decentralised decision-making allows for rapid, effective responsesā€”a key lesson for businesses aiming to foster agility.
  2. Flocks of Birds
    Birds demonstrate fluid leadership in action. As they fly in V-formations, different birds take turns leading, allowing the flock to adapt to wind changes and other obstacles. This shared leadership model, where individuals take turns based on their strengths and experience, mirrors how agile teams can operate with situational leadership.
  3. Trees and Forests
    Trees in a forest communicate and share resources through an underground network, known as the “wood wide web.” This interconnection allows trees to support one another, ensuring the survival of the entire ecosystem. Similarly, agile teams thrive when individuals share knowledge and resources, working together to achieve common goals.

These natural systems emphasize the importance of adaptability, interconnectedness, and resourcefulnessā€”all core principles of agile leadership.

Practical Steps to Build Agile Leadership

Building agile leadership in your business is essential to navigate uncertain times effectively. Here are some actionable steps you can take to start fostering agility within your organization:

  1. Start with Trust
    Trust is the foundation of agile leadership. By giving teams the autonomy to make decisions, leaders empower individuals to take ownership of their work, resulting in faster decision-making and more creative solutions.
  2. Embrace Flexibility
    Agile leaders must be open to changing strategies based on feedback and external challenges. This requires constant monitoring of both the internal and external environments and a willingness to pivot when necessary.
  3. Foster Collaboration
    Encourage open communication, cross-functional collaboration, and shared leadership. When teams collaborate effectively, they bring diverse ideas and solutions to the table. Regular feedback loops, such as daily stand-up meetings, can help keep teams aligned and responsive to changes.
  4. Encourage Experimentation
    Create a culture where itā€™s safe to try new approaches and learn from mistakes. This fosters innovation and helps teams remain adaptable in the face of challenges. Google’s 20% time is a great example of how fostering a culture of experimentation can lead to breakthroughs.

Benefits of Agile Leadership for Business

Agile leadership offers several significant benefits for businesses, including:

  1. Increased Innovation
    Agile leaders create environments where creativity thrives. Teams are encouraged to experiment and collaborate, resulting in continuous innovation and a competitive edge.
  2. Improved Resilience
    Like ecosystems that recover after storms, agile businesses can bounce back more quickly from disruptions. This resilience enables companies to survive and even thrive in uncertain times.
  3. Faster Decision-Making
    Empowering teams to make decisions in real time allows businesses to respond more swiftly to market changes, technological disruptions, and economic fluctuations.
  4. Greater Team Engagement
    When teams are given autonomy and the opportunity to contribute meaningfully, engagement levels rise. Studies show that empowered teams are more motivated, resilient, and productive.

Conclusion: Adopting Agile Leadership

In a world where uncertainty has become the new normal, agile leadership is not just a luxuryā€”itā€™s a necessity. By fostering trust, embracing flexibility, encouraging collaboration, and nurturing a culture of experimentation, businesses can equip themselves to navigate any challenge that comes their way.

As leaders, we must take inspiration from natureā€™s adaptability and agility. Whether from the interconnectedness of forest trees or the fluid leadership of bird flocks, these natural systems offer valuable lessons in building agile, resilient teams.

So, how can you start incorporating agile leadership into your business this week? Empower your teams, embrace flexibility, and create an environment where experimentation is encouraged. The results will be a more innovative, resilient, and successful organization.

If you’d like more insights on agile leadership, you can request a copy of the Masterclass I hosted on this topic, by emailing me at julia@businesshorsepower.com

Show Notes:

Here are the highlights from this episode:

01:47Ā Defining Agile Leadership
03:02Ā Examples of Agile Leadership in Practice
03:39Ā Key Attributes of Agile Leaders
06:53Ā The Importance of Agile Leadership in Uncertain Times
11:41Ā Lessons from Nature on Agility
23:38Ā Practical Steps to Build Agile Leadership
27:26Ā Conclusion and Invitation to Engage
#24 – From Competition to Collaboration: Unlocking Team Potential

#24 – From Competition to Collaboration: Unlocking Team Potential

Shifting the Paradigm: From Competition to Collaboration

In the business world, we often hear about the value of competition. Itā€™s said that competition drives innovation, performance, and growth. There’s truth in that: healthy competition pushes individuals and companies to evolve and reach new heights. But there’s also a downside. The relentless pursuit of being “better than the competition” can cause businesses to miss out on one of the most powerful strategies for long-term successā€”collaboration.

In todayā€™s complex and interconnected environment, the problems we face are often too multifaceted to be solved by a single person, department, or even company. This is where collaboration becomes not just an advantage, but a necessity.

Studies from Stanford University show that people who work in collaborative environments are more engaged, experience less fatigue, and are more likely to persist in solving complex problems than those who work in competitive settings. Yet, many leaders struggle to shift from a competitive mindset to one of collaboration. Why? Itā€™s ingrained in us.

The Roots of Competition in Human Nature

From an evolutionary perspective, competition has been essential for survival. Historically, humans had to compete for resourcesā€”food, shelter, and safety. This wiring can explain why, even in business, we default to competitive behavior. Weā€™re conditioned to believe that winning means someone else has to lose.

But nature offers us a counterpoint: collaboration is equally vital for survival. In fact, ecosystems around the world thrive on collaboration. This balance between competition and collaboration is where businesses can learn valuable lessons from nature.

Nature’s Perfect Symbiosis: Collaboration in the Ecosystem

Take a walk in the woods or observe a garden, and youā€™ll notice that different species constantly work together to create balance. Nature is full of symbiotic relationships that demonstrate the power of collaboration.

One well-known example is the relationship between bees and flowers. Bees collect nectar from flowers to create food for their colony, while also pollinating the flowers so they can reproduce. This mutual dependence shows how two different entities can collaborate for mutual benefit.

Then thereā€™s the ā€œwood wide web,ā€ the underground fungal network that connects trees in a forest. Through this network, trees share nutrients, send warnings about diseases, and even transfer resources from healthier trees to those that are struggling. This resource-sharing is vital for the health and resilience of the entire ecosystem.

If collaboration is critical for natureā€™s survival, why wouldnā€™t it be the same for businesses? Just like in an ecosystem, a business thrives when its parts work together. Collaboration fosters innovation, resilience, and adaptability.

Why Collaboration Is Crucial Now More Than Ever

In the face of todayā€™s unprecedented challengesā€”whether itā€™s the rapid pace of technological change, the complexity of global markets, or the demand for sustainabilityā€”no single leader, team, or company can tackle these problems alone. The pandemic showed us the power of collaboration in action. Businesses across industries worked together to develop and distribute vaccines in record time, while tech rivals shared resources to create critical infrastructure for remote work.

This need for collaboration goes beyond crises. Teams today are more diverse in their makeup and often work across geographies and time zones. In such an environment, collaboration is essential to harness collective intelligence.

A report from the World Economic Forum’s Future of Jobs found that skills like complex problem-solving, critical thinking, and creativity will be essential in the workforce. These skills are naturally enhanced when people collaborate, bringing their diverse expertise and experiences together to tackle complex challenges.

Building a Culture of Collaboration: A Leadership Playbook

So, how can we shift from a competitive culture to a collaborative one? It starts with leadership. Leaders set the tone for their teams. To foster collaboration, leaders must model the behavior they wish to see. Hereā€™s a playbook that can help:

1. Create a Safe Environment

The first step in building a collaborative team is creating psychological safety. Your team members need to feel safe to express their ideas and opinions without fear of judgment. When people feel heard and seen for who they are, theyā€™re more likely to contribute their unique strengths to the teamā€™s goals.

2. Facilitate Instead of Dictate

A leader’s role is to be a facilitator, empowering team members to find solutions, take ownership, and contribute in meaningful ways. When mistakes happenā€”and they willā€”a collaborative leader focuses on mentoring and guiding the team toward learning and growth.

3. Co-Create the Rules of the Game

Collaboration thrives when thereā€™s clarity around values and expectations. Itā€™s crucial for teams to establish shared values and co-create the rules that govern their work. Just as a game has rules that guide play, businesses need a framework that everyone understands and commits to.

4. Unleash Potential Through Shared Purpose

One of the most powerful drivers of collaboration is a shared purpose. When team members understand the why behind their work, they are more emotionally invested in the outcome. This shared mission helps align efforts and creates a sense of ownership over the collective success of the team.

5. Align and Reflect

Even the most collaborative teams can fall back into old patterns of competition. To stay aligned, teams should regularly check in, assess progress, and ensure that everyone is still on the same page. This reflection creates space for realignment, so the team can continue moving forward together.

The Business Case for Collaboration

While competition can drive performance, collaboration unlocks potential. Teams that collaborate are more innovative, agile, and resilientā€”traits that are essential in todayā€™s fast-paced and complex world. Just as ecosystems in nature rely on interdependence, businesses should see themselves as part of a larger system, where collaboration leads to sustainable success.

Consider your business as part of an ecosystem, where success depends not just on outperforming the competition but on working togetherā€”both internally and with external partnersā€”to achieve a greater good.

Conclusion: The Future Is Collaborative

As we move further into an age of complexity, the need for agile, collaborative teams will only increase. My invitation to you, as business leaders, is to ask yourselves: how can we collaborate more effectively to solve our biggest challenges? The future of business is collaboration, and the time to embrace it is now.

So, as you head into your next team meeting or strategy session, remember the power of ā€œwe.ā€ Just like in nature, our success is greater when we work together.

Show Notes:

Here are the highlights from this episode:

00:54Ā The Power of Collaboration Over Competition
03:28Ā Nature’s Lessons on Collaboration
05:25Ā The Importance of Collaboration in Modern Business
07:53Ā Shifting from Competition to Collaboration
09:15Ā The Five Pillars of a Collaborative Mindset
14:02Ā Conclusion and Call to Action
#23 – Why Team Investment Is Essential For Business Success

#23 – Why Team Investment Is Essential For Business Success

In the fast-paced world of business, where the success of an organisation often hinges on the effectiveness of its teams, the importance of investing in your team cannot be overstated. Teamwork is the driving force behind innovation, productivity, and sustainable growth. Yet, many business leaders overlook the need to invest in their teams, often viewing it as a cost rather than the crucial investment it truly is. This article explores why investing in your team is not only necessary but also a strategic move that yields high returns. We will discuss ten ways to invest in your team, ensuring that your business thrives in an increasingly competitive landscape.

1. The Decision to Invest: Commitment is Key

The first step in investing in your team is making a firm decision to do so. This decision requires a commitmentā€”both financial and emotionalā€”from you as a leader. Itā€™s about dedicating time, resources, and energy to the growth and development of your team members. One of the biggest hurdles business leaders face is the initial commitment to invest in team development. Concerns about the return on investment (ROI) can make this decision difficult. However, when approached strategically, the investment in your team can yield compounded returns, enhancing overall team performance significantly.

2. Assemble the Right Team: Quality Over Quantity

Before investing in your team, itā€™s essential to ensure that you have the right people in place. This means having the best players on your team who are fit for their respective roles. Sometimes, leaders hesitate to hire individuals who may seem overqualified or better than themselves due to personal insecurities. However, the best leaders understand that hiring top talent elevates the entire team. By surrounding yourself with high-performing individuals, you not only enhance your teamā€™s capabilities but also create a culture of excellence.

3. Understand the Cost: Emotional and Energetic Investment

Investing in your team goes beyond financial expenditure. It involves emotional and energetic investments as well. As a leader, you need to be prepared to support your team emotionally, mentor them, and create an environment conducive to growth. This can be draining, but the payoff in terms of team cohesion and productivity is worth the effort. Remember, your teamā€™s development is not just about themā€”itā€™s also about how you, as a leader, create the space for them to thrive.

4. Build a Cohesive Community: Together Everyone Achieves More

One of the most critical aspects of team investment is fostering a sense of community within the team. The acronym TEAMā€”Together Everyone Achieves Moreā€”captures the essence of this. Building a cohesive team requires intentional effort to create connections and trust among team members. In todayā€™s hyper-connected yet often disconnected world, where virtual teams are common, itā€™s more important than ever to create opportunities for team members to connect on a deeper level. Bringing your team together, whether physically or through virtual means, helps build the camaraderie that drives collective success.

5. Encourage Shared Experiences: Creating Lasting Bonds

Shared experiences are powerful tools for building strong teams. These experiences, whether through workshops, team-building activities, or projects, create memories and a shared language that enhance team dynamics. For instance, participating in a team-building workshop can provide team members with insights into each otherā€™s strengths and areas for development. This not only improves collaboration but also fosters empathy and understanding within the team. When team members have shared experiences to draw upon, it strengthens their bond and improves overall team performance.

6. Empower Through Responsibility: Stretching the Comfort Zone

Another effective way to invest in your team is by giving them more responsibility and authority. People often donā€™t realize their potential until they are given the opportunity to step up. By gently nudging your team members out of their comfort zones and into the learning zone, you empower them to achieve more. This not only helps in their personal growth but also contributes to the overall success of the team. Leaders who trust their team members and provide them with opportunities to take on new challenges often see remarkable results.

7. Recognize and Reward: The Power of Positive Reinforcement

Recognition and rewards play a crucial role in lifting team morale. A simple compliment or acknowledgment of a job well done can significantly boost a team memberā€™s motivation and commitment. As Mark Twain famously said, ā€œI can live for two months on one good compliment.ā€ Regularly recognizing and rewarding your teamā€™s efforts creates a positive feedback loop, where team members feel valued and are motivated to continue performing at their best.

8. Ensure Accountability: Measuring ROI

To ensure that your investment in your team is yielding the desired results, itā€™s important to establish accountability. This can be achieved by setting clear expectations and measuring progress through assessments or feedback mechanisms. By evaluating the teamā€™s performance before and after an investment in training or development, you can gauge the effectiveness of your efforts. Accountability also encourages team members to take their development seriously, knowing that their growth is being monitored and valued.

9. Be Prepared to Make Tough Decisions: When to Cut Losses

While investing in your team generally brings positive results, there may be times when you need to make tough decisions. Not every team member may be willing or able to grow with the team. In such cases, itā€™s essential to recognize when itā€™s time to release a team member who is no longer a good fit. This decision, though difficult, is necessary for maintaining the overall health and effectiveness of the team. A team is only as strong as its weakest link, and sometimes, letting go is the best option for the greater good.

10. Set Your Team Up for Success: Remove Obstacles

Finally, to maximize the ROI on your team investment, ensure that you set your team up for success. This means removing any obstacles that might prevent them from achieving their goals. Whether itā€™s providing the necessary resources, offering clear guidance, or simply giving them the time they need to focus on their development, your role as a leader is to create an environment where success is the most likely outcome. When your team members are set up for success, they are more likely to excel, which in turn drives the success of the entire organization.

Conclusion: The Value of Investing in Your Team

Investing in your team is not just a nice-to-haveā€”itā€™s a necessity for any business leader who wants to drive sustainable success. A well-developed team is more productive, innovative, and capable of navigating the challenges of todayā€™s dynamic business environment. By committing to your teamā€™s growth, assembling the right people, fostering a cohesive community, and empowering them through responsibility, you set the stage for extraordinary results. Remember, the return on investment in your team is not just in the numbersā€”itā€™s in the culture, the morale, and the collective achievements that propel your business forward. So, as you move forward, consider how you can best invest in your team, ensuring that every member has the opportunity to rise, and in doing so, lift the entire team to new heights.

Show Notes:

Here are the highlights from this episode:

01:04Ā The Importance of Investing in Your Team
02:33Ā Making the Commitment to Team Development
04:58Ā Building the Right Team
07:25Ā Creating a Community Spirit
13:46Ā Empowering Team Members
18:20Ā Ensuring ROI and Accountability
20:40Ā Stretching Beyond Comfort Zones
23:35Ā Setting Up for Success
26:10Ā Conclusion and Final Thoughts
#22 – TLC: The Secret Sauce For High Performing Teams

#22 – TLC: The Secret Sauce For High Performing Teams

In today’s fast-paced business environment, the pressure on teams to deliver results has never been greater. However, in our quest for efficiency, we often overlook the fundamental elements that drive team performanceā€”Trust, Leadership, and Connection, or what I like to call “TLC.” This concept is not just a feel-good phrase; it’s a powerful framework for creating a high-performing team that is engaged, cohesive, and resilient. In this article, we will explore why TLC is crucial for team engagement and how business leaders can implement it effectively.

The Importance of Slowing Down to Speed Up

One of the most counterintuitive yet effective strategies for enhancing team performance is the concept of slowing down to speed up. In a recent Equine Facilitated Leadership Retreat, I observed a group of leaders who were initially frantic and mentally drained from a hectic work period. However, when they took the time to plan and approach their tasks calmly, their results dramatically improved. This mirrors what happens in natureā€”Lao Tzuā€™s wisdom, ā€œNature does not hurry, yet everything is accomplished,ā€ is a reminder that rushing often leads to inefficiency.

Physiologically, when we are stressed, our bodies are in a constant state of fight or flight, leading to high cortisol levels, anxiety, and poor decision-making. On the other hand, when we slow down, we activate our parasympathetic nervous system, which promotes relaxation, better decision-making, and a stronger connection with our team. Thus, the first step in applying TLC in your team is recognizing the need to slow down, allowing space for trust, leadership, and connection to flourish.

The TLC Model: A Triad for Success

Trust: The Foundation of Effective Relationships

Stephen Covey describes trust as the most crucial business commodity, and without it, both relationships and businesses falter. Trust is slow to build but quick to break, and it exists at multiple levelsā€”within ourselves, between team members, and across the organization.

Building trust within a team is akin to adding pennies to a piggy bank. Every time a leader or team member delivers on a promise, a penny is added. Conversely, breaking trust smashes the piggy bank, losing all accumulated goodwill. In the workplace, trust is built through consistent actions, transparency, and showing genuine care for the well-being of team members.

During the COVID-19 pandemic, we saw a temporary increase in trust towards governments, highlighting how crucial trust is during crises. Similarly, in business, maintaining trust during challenging times is critical. Leaders must focus on building and preserving trust by being reliable, honest, and supportive, ensuring that their team members feel secure and valued.

Connection: The Glue That Holds Teams Together

Human connection is more important in todayā€™s business world than ever before. BrenĆ© Brown defines connection as the energy that exists between people when they feel seen, heard, and valued. In a business context, connection is built when leaders display empathy, listen actively, and engage with their team members on a personal level.

In a world where remote work is increasingly common, creating and maintaining connection requires conscious effort. The informal ā€œwatercoolerā€ conversations that once helped build relationships are no longer as prevalent, making it essential for leaders to deliberately foster these connections. Virtual coffee chats, regular check-ins, and team-building activities can help bridge the gap and ensure that team members feel connected and engaged.

A powerful example of the impact of connection can be seen in vulnerability exercises within teams. When team members share personal stories and challenges, it fosters empathy and understanding, which strengthens relationships. For instance, two colleagues who were previously at odds may find common ground through shared experiences, significantly improving their working relationship and the overall team dynamics.

Leadership: Guiding the Team to Success

Leadership in the context of TLC is not about dictating orders from the front. Instead, it involves leading from different positionsā€”front, middle, and behindā€”depending on the situation. This concept is inspired by the dynamics of a horse herd, where leadership roles are fluid and based on the needs of the group rather than a fixed hierarchy.

Leading from the Front: This is essential in times of crisis or when clear direction is needed. Itā€™s a directive style of leadership where the leader sets the course and expects the team to follow.

Leading from the Middle: This involves staying connected with the team, understanding their needs, and nurturing relationships. Itā€™s about being the heart of the team, ensuring that everyone is aligned and motivated.

Leading from Behind: This is a supportive role where the leader observes the teamā€™s progress, provides encouragement, and course-corrects when necessary. Itā€™s about empowering the team to take ownership of their tasks and trusting them to find the best path forward.

Effective leadership requires a balance of all three positions. Leaders must know when to step up, when to guide quietly from behind, and when to be in the trenches with their team, supporting and nurturing them.

Creating High Levels of Engagement Through TLC

Engagement is the result of trust, connection, and effective leadership working in harmony. When team members trust their leaders and each other, feel connected and valued, and are guided by strong, adaptive leadership, they are more likely to be engaged in their work. Engaged teams are energized, focused, and committed to achieving their goals.

To create such an environment, business leaders should:

  1. Foster Trust: Build trust through consistent actions, transparency, and reliability. Encourage open communication and create a safe environment where team members can express their ideas and concerns.
  2. Enhance Connection: Invest time in building relationships within the team. Encourage vulnerability, listen actively, and show genuine interest in the well-being of your team members. Use both in-person and virtual interactions to strengthen these bonds.
  3. Adapt Leadership Styles: Recognize when to lead from the front, middle, or behind. Be flexible in your leadership approach, and empower your team to take ownership of their work. Share the leadership role by encouraging team members to step up and lead in their areas of expertise.

Conclusion

Incorporating TLC into your leadership approach can transform your teamā€™s performance and engagement. By focusing on trust, connection, and adaptive leadership, you create a strong, cohesive team that is not only capable of achieving its goals but is also resilient in the face of challenges. As a business leader, your role is to cultivate these elements within your team, ensuring that they are engaged, motivated, and ready to succeed.

So, take a moment to slow down, reflect on your teamā€™s dynamics, and ask yourself: How can I bring more TLC into my leadership? The answer could be the key to unlocking your teamā€™s full potential.

Show Notes:

Here are the highlights from this episode:

01:16Ā The Power of Slowing Down
05:39Ā Understanding the TLC Model
07:13Ā Building Trust in Teams
11:18Ā The Importance of Human Connection
16:59Ā Leadership Styles Inspired by Horses
23:42Ā Conclusion and Next Steps

#21 – Harnessing the Power of Catalysts in Teams

#21 – Harnessing the Power of Catalysts in Teams

In today’s fast-paced and competitive business environment, the ability to innovate, adapt, and drive teams towards success is crucial. This requires more than just competent team members; it demands individuals who can act as catalystsā€”those unique people who make things happen, even under pressure.

In this weekā€™s episode of “IMPACTFUL Teamwork,”, we will explore the nine traits of catalysts, why they are vital to your teamā€™s success, and how you, as a business leader, can identify and nurture them within your organisation.

Understanding the Role of Catalysts in Teams

A catalyst in a team is someone who consistently inspires, drives progress, and ensures that the group achieves its goals, especially when the going gets tough. These individuals possess qualities that set them apart, enabling them to turn challenges into opportunities and maintain team momentum during difficult times. Without catalysts, teams may struggle to reach their full potential, as they can easily lose focus, energy, and unity.

The Nine Traits of Catalysts

According to leadership expert John Maxwell, there are nine key traits that define a catalyst within a team. Recognizing these traits in your team members can help you identify those who can propel your organization forward.

1. Intuitive: Sensing Opportunities Others Miss

Catalysts are highly intuitive. They have an innate ability to sense what others do not, whether it’s a weakness in a competitor or an emerging opportunity in the market. This trait allows them to turn potential disadvantages into advantages, positioning the team for success. For example, in a business setting, a catalyst might be the entrepreneur who sees a market opportunity that others have overlooked and acts on it swiftly.

2. Communicative: Saying What Needs to Be Said

Effective communication is a hallmark of catalysts. They know how to inspire and motivate their team, often saying things that others wouldnā€™t. Whether itā€™s providing a much-needed pep talk or delivering tough love, catalysts are skilled at rallying the team and ensuring everyone is aligned towards a common goal. Their ability to communicate effectively makes them natural leaders, even if they are not in formal leadership roles.

3. Passionate: Feeling Things Deeply

Passion is another critical trait of catalysts. They are deeply invested in their work and convey this enthusiasm to their teammates. This passion can be contagious, igniting the same level of commitment in others. In business, a passionate catalyst might be the one who, despite facing obstacles, tirelessly champions a project because they believe in its potential. Their passion often pushes the entire team to persevere and achieve remarkable outcomes.

4. Talented: Mastering Skills That Matter

Catalysts are often highly talented in their area of expertise. Their deep knowledge and skills enable them to execute tasks that others may find challenging. This mastery not only boosts their credibility but also empowers them to lead by example. For instance, a talented catalyst might be a salesperson who not only meets but exceeds targets consistently, thereby setting a high standard for the rest of the team.

5. Creative: Thinking Outside the Box

Creativity is a defining characteristic of catalysts. They are not content with the status quo and are always looking for innovative ways to solve problems or improve processes. This out-of-the-box thinking often leads to breakthroughs that can propel the team and the organisation forward. In a business context, a creative catalyst might be the person who suggests a novel approach to a long-standing issue, resulting in significant improvements in efficiency or customer satisfaction.

6. Initiating: Taking Action

While many people have great ideas, catalysts are distinguished by their ability to take action and bring those ideas to life. They donā€™t just talk about what needs to be doneā€”they do it. This trait is crucial in driving the team forward, particularly in challenging situations where action is needed to maintain momentum. A catalyst who initiates might be the project manager who, instead of waiting for instructions, takes the lead in implementing a critical initiative that delivers substantial value to the business.

7. Responsible: Carrying the Load

Catalysts take responsibility for getting things done. They donā€™t shy away from challenges; instead, they embrace them and work tirelessly to ensure that their team succeeds. This sense of responsibility is what often makes them the go-to person in a crisis. For example, a responsible catalyst might be the operations leader who, when faced with a major disruption, steps up to ensure that the business continues to run smoothly, often going above and beyond what is required.

8. Generous: Sharing Resources and Credit

Generosity is another key trait of catalysts. They are willing to share their time, resources, and even credit with others to ensure the success of the team. This generosity fosters a collaborative environment where everyone is motivated to contribute their best. In the workplace, a generous catalyst might be the senior executive who mentors junior team members, helping them develop their skills and advance in their careers.

9. Influential: Leading Through Influence

Finally, catalysts are influential. They have the ability to lead and inspire their teammates in ways that others cannot. This influence extends beyond their immediate team, often impacting the broader organization. A catalyst with influence might be the change agent who, through their vision and leadership, inspires an entire organization to embrace a new strategic direction.

Why Catalysts Are Essential for High-Performing Teams

High-performing teams are not just a collection of talented individuals; they are cohesive units that consistently achieve their goals. Catalysts play a crucial role in creating and maintaining this high level of performance. They bring energy, focus, and direction, ensuring that the team stays on track and continues to push the boundaries of what is possible.

Without catalysts, teams may become stagnant, losing the drive and creativity needed to overcome obstacles and seize new opportunities. This can lead to a loss of key team members, decreased productivity, and ultimately, a failure to achieve business objectives.

Nurturing Catalysts in Your Team

As a business leader, it is essential to identify and nurture the catalysts within your team. Start by recognising the nine traits discussed above and looking for these qualities in your team members. Once identified, support your catalysts by providing them with the resources, mentorship, and opportunities they need to grow and excel.

Consider implementing personal development plans that focus on enhancing their strengths and expanding their capabilities. Encourage them to step outside their comfort zones and take on new challenges. By doing so, you will not only help them reach their full potential but also ensure that your team remains dynamic, innovative, and resilient.

Conclusion

Catalysts are the driving force behind successful teams. They inspire, lead, and execute in ways that propel the entire team forward, even in the face of adversity. As a business leader, your ability to identify, develop, and empower these individuals can make the difference between a team that merely survives and one that thrives. Invest in your catalysts, and watch as they transform your team and your organization into a powerhouse of innovation and achievement.

Show Notes:

Here are the highlights from this episode:

01:24 Recap of Last Week’s Episode

02:28 The Law of the Catalyst

05:44 Real-Life Examples of Catalysts

09:25 Identifying Catalysts in Your Team

09:45 Attributes of Catalysts

22:43 Developing Catalysts in Your Team

23:53 Conclusion and Final Thoughts

#20 – Uncovering The Influence of Rotten Apples on Team Dynamics

#20 – Uncovering The Influence of Rotten Apples on Team Dynamics

In this weekā€™s episode of “Impactful Teamwork,” I shared an experience that underscores the crucial role attitude plays in creating high-performing teams. As leaders, it’s imperative to recognise the power of attitude within a teamā€”both its ability to uplift and its potential to dismantle. Hereā€™s a deep dive into what I learned, with actionable insights for corporate HR leaders and business managers.

The Power of Attitude: A Real-Life Example

I recently visited Eat Sleep Ride, a community interest group in Scotland, run by my friend Dani McKinnon. This organisation helps young people develop life and leadership skills through interaction with horses, while also working with business leaders. The environment at Eat Sleep Ride is charged with positive energy, driven by Dani’s inspiring leadership and the incredible attitudes of her volunteers.

What struck me most was how these volunteersā€”many of whom are young people facing their own challengesā€”displayed unwavering commitment and enthusiasm. Despite facing significant obstacles, such as last-minute changes in plans, they rallied together to ensure the success of a business showcase. This kind of dedication, driven by a positive attitude, is a powerful testament to the impact of collective spirit within a team.

The Law of the Bad Apple: Why Attitude Matters

Reflecting on my experience at Eat Sleep Ride, I was reminded of a concept from leadership expert John Maxwell called “The Law of the Bad Apple.” This principle suggests that while talent is important, a good attitude among team members is essential for success. Conversely, a single bad attitude can sabotage the entire team’s efforts.

Maxwell likens a bad attitude to a rotten apple in a fruit bowlā€”it doesnā€™t just spoil itself, but spreads decay to everything around it. This is why nurturing a positive attitude within a team is not just beneficial; itā€™s essential for the teamā€™s success.

Five Key Principles of Attitude in Teams

To better understand the role of attitude in teamwork, consider these five principles:

1. Attitudes Have the Power to Lift or Tear Down a Team

Dennis Waitley, in his book The Winnerā€™s Edge, emphasises that the true leaders in any field are distinguished not by their talent or intelligence, but by their attitude. Talent alone isnā€™t enough; itā€™s the combination of talent and a positive attitude that creates a winning team. Without the right attitude, even the most talented team can falter.

2. Attitudes Compound When Exposed to Others

Unlike talent or experience, which are not necessarily contagious, attitude is. A team member with a positive, can-do attitude can inspire others to adopt the same mindset. Conversely, a negative attitude can spread like wildfire, dragging the entire team down. Leaders like Dani at Eat Sleep Ride demonstrate the power of a positive attitude in galvanising a team, even in the face of adversity.

3. Bad Attitudes Compound Faster Than Good Ones

Unfortunately, negative attitudes tend to spread more quickly than positive ones. A single team member who constantly finds faults or is resistant to change can create a ripple effect of negativity throughout the team. Leaders must be vigilant in addressing bad attitudes promptly before they infect the entire group.

4. Attitudes Are Subjective and Difficult to Identify

Identifying a bad attitude isnā€™t always straightforward. Itā€™s often a gut feeling, a sense that something is off within the team dynamic. Signs of a bad attitude can include an inability to admit wrongdoing, holding grudges, petty jealousy, arrogance, or a critical spirit. These behaviors can silently erode team cohesion and productivity if not addressed.

5. A Rotten Attitude Will Ruin Everything If Left Unchecked

If a bad attitude is not addressed, it will inevitably cause division and resentment within the team. This is why itā€™s crucial for leaders to take action at the first sign of trouble. Ignoring the issue will only allow it to fester and grow, ultimately sabotaging the teamā€™s potential.

The Consequences of Ignoring a Bad Attitude

Iā€™ve experienced firsthand the consequences of not addressing a bad attitude within a team. While working at Arthur Andersen, I hired someone based on their expertise, despite having a gut feeling that their attitude might not align with the teamā€™s values. Over time, this individualā€™s negative attitude began to impact the entire team, to the point where my other team members threatened to quit if I didnā€™t take action. This experience taught me the importance of trusting my instincts and prioritising attitude over expertise in team dynamics.

The Role of Leadership in Cultivating Positive Attitudes

Leadership plays a crucial role in shaping the attitudes of team members. Leaders must model the positive behaviours they want to see in their teams. This includes being resilient in the face of challenges, showing appreciation for team efforts, and fostering an environment where every team member feels valued and heard.

At Eat Sleep Ride, Dani exemplifies this type of leadership. Her positive, can-do attitude not only motivates her volunteers but also creates an environment where they feel inspired to go above and beyond. As corporate leaders, we can learn a great deal from this approach. By cultivating a positive attitude within ourselves and our teams, we can drive higher levels of engagement, productivity, and ultimately, success.

Conclusion: Reflecting on Your Teamā€™s Attitude

As you reflect on your own team, consider the attitudes of your team members. Are they aligned with the goals youā€™re trying to achieve? Are they willing to go the extra mile because theyā€™re passionate about the work? Most importantly, are you, as a leader, modeling the positive attitudes you want to see in your team?

The success of any team hinges not just on the skills and talents of its members, but on their collective attitude. By fostering a culture of positivity, resilience, and teamwork, you can create a high-performance team that consistently delivers impactful results.

In closing, I invite you to assess the attitudes within your team this week. Identify any potential areas of concern and take proactive steps to address them. Remember, the cost of ignoring a bad attitude is too highā€”take action now to protect and enhance the performance of your team.

If you have stories of your own about the impact of attitude in your teams, Iā€™d love to hear from you. Letā€™s continue the conversation and learn from each otherā€™s experiences in building high-performance, impactful teams.

Show Notes:

Here are the highlights from this episode:

01:18Ā A Visit to Eat Sleep Ride
04:55Ā The Law of the Bad Apple
05:54Ā Five Principles of Attitude in Teams
08:55Ā The Contagious Nature of Attitude
13:17Ā Identifying and Addressing Bad Attitudes
19:44Ā Conclusion and Reflection

#19 – 7 Teamwork Lessons From The Paris Olympic Games

#19 – 7 Teamwork Lessons From The Paris Olympic Games

The Olympic Games are more than a showcase of athletic talent; they offer valuable lessons that can be applied to the business world. As the Paris Olympic Games approach, the experiences of athletes and teams provide a unique perspective on how businesses can operate more effectively. Here are seven key lessons from the Games that can help businesses and teams achieve success.

1. The Power of Preparation: Planning for Success

Olympians spend years meticulously preparing for their moment on the world stage. This preparation involves not only physical training but also strategic planning, goal setting, and continuous improvement. In Paris, athletes tailored their training to the specific conditions they would face, ensuring they were fully prepared for any challenges.

Lesson for Business: Strategic Planning and Adaptability

Businesses must engage in comprehensive planning and be ready to pivot when necessary. Like Olympians, companies that plan strategically and adapt to changing market conditions are more likely to succeed. Regular reviews and adjustments help ensure that the business stays on track and can overcome unforeseen challenges.

2. Teamwork Makes the Dream Work: Collaboration and Unity

The Olympics emphasize the importance of teamwork. Whether in relay races or team sports, the ability to work effectively as a unit is often the key to success. The French national handball team in Paris demonstrated exceptional cohesion, which was instrumental in their journey to gold.

Lesson for Business: Building a Strong Team Culture

In business, teamwork is crucial. A strong team culture, characterized by clear communication, mutual trust, and shared goals, can significantly enhance a companyā€™s performance. Investing in team-building and communication strategies is essential for achieving collective success.

3. Innovation Under Pressure: Embracing Change

The Olympics are a platform for innovation, with athletes and teams often introducing new techniques and strategies. In Paris, cycling teams used cutting-edge aerodynamics and bike technology to gain a competitive edge.

Lesson for Business: Encouraging Innovation and Agility

Innovation is a key driver of growth in business. Companies that foster a culture of innovation and are willing to take calculated risks are better positioned to navigate market disruptions. Like Olympic athletes, businesses must continuously explore new ideas and adapt to stay ahead of the competition.

4. Resilience in the Face of Adversity: Overcoming Challenges

The journey to the Olympics is often marked by obstacles, from injuries to intense competition. Resilience is what defines an Olympian, as seen in Paris where athletes overcame significant challenges to achieve success.

Lesson for Business: Cultivating a Resilient Workforce

In business, resilience is critical for overcoming setbacks and challenges. A resilient workforce is one that views challenges as opportunities for growth and improvement. Companies must foster a culture where employees are encouraged to persevere and learn from failures.

5. Diversity and Inclusion: Strength in Differences

The Olympic Games bring together athletes from diverse backgrounds, cultures, and experiences, showcasing the strength that comes from diversity. Paris 2024 highlighted this with mixed-gender events and a focus on equal representation.

Lesson for Business: Harnessing Diversity for Innovation

In the business world, diversity and inclusion are key drivers of innovation and creativity. Companies that embrace diverse perspectives are more likely to generate innovative ideas and solutions. An inclusive workplace also attracts and retains top talent, leading to better performance.

6. The Importance of Mental Health: Supporting Well-Being

Mental health has become a significant topic in sports, with athletes increasingly recognizing the importance of mental well-being. The Paris Games saw enhanced mental health support for athletes, reflecting this growing awareness.

Lesson for Business: Prioritizing Employee Well-Being

In business, prioritizing mental health is crucial for a healthy, motivated workforce. Companies should provide access to mental health resources, promote work-life balance, and create a supportive work environment. Mental well-being is essential for maintaining productivity and employee satisfaction.

7. Legacy and Long-Term Impact: Thinking Beyond the Immediate

The concept of legacy is deeply embedded in the Olympic Games. Paris 2024 focused on sustainable development, community engagement, and creating lasting impacts through infrastructure and environmental initiatives.

Lesson for Business: Focusing on Sustainable Growth

In business, thinking beyond immediate profits and focusing on long-term impact is crucial for sustainable growth. Companies should aim to create value that extends beyond short-term gains, ensuring they contribute positively to society and the environment.

Conclusion: Applying Olympic Lessons to Business

The Paris Olympic Games offer more than just a display of athletic achievement; they provide valuable insights that businesses can apply to improve their operations and team dynamics. By embracing the principles of preparation, teamwork, innovation, resilience, diversity, mental health, and legacy, businesses can build stronger teams, foster innovation, and create a lasting impact. Just as athletes strive for excellence in the Olympics, businesses can achieve long-term success by applying these lessons to their own operations

Show Notes:

Here are the highlights from this episode:

01:00Ā Lessons from the Paris Olympic Games
05:52Ā The Power of Preparation and Planning
10:45Ā Teamwork Makes the Dream Work
14:56Ā Innovation Under Pressure
17:22Ā Resilience in the Face of Adversity
19:57Ā Diversity and Inclusion
21:38Ā The Importance of Mental Health
24:25Ā Thinking Beyond the Immediate
27:13Ā Never Ever Give Up

 

#18 – Enhancing Productivity in Hybrid Teams

#18 – Enhancing Productivity in Hybrid Teams

Welcome back to Impactful Teamwork! I’m Julia Felton, your host, and I’m excited to dive into a topic thatā€™s more relevant than ever: boosting productivity in hybrid teams. The COVID-19 pandemic has fundamentally changed the landscape of work, compelling many organizations to adopt remote or hybrid work models. In this blog, we’ll explore how to enhance productivity in such environments, drawing insights from recent research by Gallup.

The Evolution of Work: From Office to Hybrid

Before the pandemic, the idea of remote work was often met with resistance. Many organizations, particularly in sectors like accounting and law, insisted on a five-day office week. However, COVID-19 forced a rapid shift to remote work, demonstrating that businesses can operate successfully with remote teams.

Now, we see a spectrum of approaches to work: fully remote, fully in-office, and hybrid models. This shift has highlighted the critical need for effective collaboration in hybrid environments. The challenge lies in replicating the informal learning and spontaneous interactions that occur naturally in an office setting.

The Challenge of Learning by Osmosis

In traditional office settings, employees often learn by osmosisā€”absorbing knowledge by observing and interacting with colleagues. This informal learning is harder to achieve in a hybrid or remote setup. Technical sectors, in particular, miss out on this crucial aspect of skill development.

To address this, organizations must find new ways to facilitate collaboration and knowledge sharing in hybrid teams. Let’s explore four key strategies recommended by Gallup to boost productivity in hybrid teams.

1. Plan for Success

The Importance of a Formal Collaboration Plan

Gallup’s research, involving 2,877 workers in the U.S., revealed that nearly 50% of hybrid workers lack a formal or informal plan for effective collaboration. Clear policies defining when and how remote work should be conducted are essential. This includes setting expectations for work hours, communication protocols, and availability.

Flexibility and Structure

While remote work offers flexibilityā€”allowing employees to adjust their schedules for personal commitmentsā€”it can also create challenges. Without clear guidelines, employees might feel pressured to respond to emails outside of their work hours. Therefore, it’s crucial to balance flexibility with structured plans that outline when team members should be available and how they should communicate their unavailability.

The Impact of Having a Plan

Teams with a well-defined hybrid collaboration plan experience better collaboration and higher engagement. Gallup’s research shows that such teams are 2.2 times more likely to view their organization’s hybrid policy positively, 66% more likely to be engaged at work, and 29% less likely to experience burnout. These statistics underscore the importance of planning for hybrid work.

2. Coordinate Hybrid Collaboration

Regular Team Check-ins

Regularly scheduled team check-ins are vital for maintaining collaboration in hybrid teams. About two-thirds of companies with effective team check-ins report better collaboration. However, it’s essential to structure these meetings correctly to avoid meeting overload and ensure the right people are present.

Setting Guidelines for Availability

Clear guidelines on work hours and availability significantly enhance team collaboration. Knowing when team members are available helps prevent misunderstandings and ensures smooth communication. Additionally, setting specific days for on-site work can foster better face-to-face interactions and strengthen team bonds.

The Need for Face-to-Face Interactions

While hybrid work offers flexibility, in-person interactions remain crucial. Many teams today have members who have never met face-to-face, weakening their relationships. Therefore, creating opportunities for team members to meet in person, even occasionally, can greatly improve team dynamics and collaboration.

3. Reflect and Adapt

Implementing Best Practices

Regular reflection and adaptation are key to making hybrid work successful. Teams should frequently review whatā€™s working, whatā€™s not, and how they can improve. Gallup’s research indicates that only 22% of teams have weekly or monthly discussions about hybrid work practices. Increasing the frequency of these reviews can help teams continuously improve their hybrid collaboration strategies.

Continuous Feedback

Providing continuous feedback and making necessary adjustments help teams adapt to the hybrid work model. Regular discussions about best practices and lessons learned can foster a culture of continuous improvement and help teams stay aligned and productive.

4. Upskill for Hybrid Success

Training and Development

Only 21% of hybrid workers have received training on effective hybrid work practices. To succeed, teams need to learn how to navigate the challenges of hybrid work. This involves upskilling both managers and team members to work effectively in a hybrid environment.

The Role of Managers

Effective management is crucial for the success of hybrid teams. Gallup’s research shows that having an effective manager leads to four times higher employee engagement and well-being. Therefore, investing in training and support for managers can significantly enhance team productivity and engagement.

Building Stronger Relationships

The Need for Connection

Strong relationships are the foundation of effective teamwork. In a hybrid world, where spontaneous interactions are limited, teams need to consciously create opportunities for connection. This can include regular check-ins, virtual coffee breaks, and team-building activities.

Understanding Team Members

Knowing the strengths and weaknesses of each team member is crucial. Managers should encourage team members to share their skills and expertise, which might not be immediately apparent in a remote setting. This helps build a more cohesive and supportive team environment.

Conclusion: The Leader’s Role in Hybrid Teams

Leaders play a pivotal role in making hybrid teams work. By planning for success, coordinating collaboration, reflecting and adapting, and upskilling their teams, leaders can enhance productivity and engagement in hybrid environments. Building strong relationships and fostering a sense of connection among team members are also essential.

My invitation to you this week is to reflect on your hybrid teams. What can you do to improve performance? How can you enhance communication and set clear expectations? By addressing these questions, you can create a more productive and cohesive hybrid team.

Show Notes:

Here are the highlights from this episode:

01:06Ā The Shift to Remote and Hybrid Work
02:34Ā Challenges of Remote Collaboration
04:31Ā Gallup’s Research on Hybrid Teams
05:31Ā Planning for Hybrid Success
10:20Ā Coordinating Hybrid Collaboration
14:21Ā Reflecting and Adapting for Improvement
15:41Ā Upskilling for Hybrid Work
16:57Ā Building Stronger Team Relationships

 

#17 – Impactful Teamwork: Lessons From Farnborough Airshow

#17 – Impactful Teamwork: Lessons From Farnborough Airshow

Welcome back to Impactful Teamwork! Iā€™m Julia Felton, your host and guide. After a brief hiatus for a refreshing vacation, Iā€™m excited to delve back into the intricacies of teamwork and leadership with you. In this episode, Iā€™ll share valuable lessons I gleaned from my recent experiences, including a transformative corporate event with horses and an intensive, high-stakes role at the Farnborough Airshow.

The Power of Experiential Learning

Before diving into the Farnborough Airshow insights, letā€™s touch on the transformative event I hosted for technology leaders. This event, where leaders from around the world engaged with horses, was the culmination of a multi-month leadership program. It brought theoretical lessons to life, illustrating how experiential learning can deepen understanding and application of leadership and teamwork principles.

Farnborough Airshow: A High-Stakes Learning Lab

The Farnborough Airshow is a monumental event in the aerospace industry, alternating annually with the Paris Airshow. This yearā€™s event was staggering, with deals worth Ā£81.5 billion being struck. Itā€™s a place where industry giants showcase innovations and secure significant business, making it a high-pressure environment where every detail matters.

For the event, I managed a large, luxurious catering chalet for a long-term client. This involved orchestrating a team of 24 individuals, most of whom I had never met before. The challenge was to quickly form a high-performance team capable of delivering exceptional service under dynamic and high-pressure conditions. Here are the seven key lessons I learned from this experience.

1. Sharing Leadership

Effective teamwork requires distributed leadership. In the chalet, the scale and dynamism of the operations meant that a single person couldnā€™t oversee everything. I split leadership responsibilities among a few key individuals: the chef, the restaurant manager, and the bistro manager. This delegation allowed us to manage smaller, more focused teams, ensuring each area operated smoothly.

By sharing leadership, we could respond swiftly to the fast-paced changes typical of the airshow environment. This approach not only alleviated individual burdens but also empowered team members to take ownership of their roles, fostering a collaborative atmosphere.

2. Clearly Defined Roles

Clarity in job roles is crucial for effective teamwork. Each member of our team had a specific, well-defined role, which minimized confusion and maximized efficiency. For example, the chef managed all food-related activities, the restaurant manager oversaw the a la carte service, and the bistro manager handled the buffet.

This clear division of labor ensured that everyone knew their responsibilities and could focus on excelling in their specific tasks. It also facilitated better coordination and communication among team members, as each person understood how their role contributed to the overall success of the chalet.

3. Explaining the Purpose

Understanding the bigger picture can significantly boost motivation and performance. I took the time to explain to the team the significance of the Farnborough Airshow, the role of our client within the aerospace industry, and how our work impacted the clientā€™s success.

When people understand the importance of their tasks and how they fit into the larger mission, they are more likely to be engaged and committed. Providing this context helped the team see beyond their immediate duties and appreciate the value of their contributions.

4. Paying Attention

Attention is a cornerstone of effective leadership. By paying close attention to the teamā€™s needs, the environment, and the dynamics at play, I could address issues promptly and provide timely feedback. This attentiveness demonstrated that I valued the teamā€™s efforts and was committed to their success.

Moreover, being attentive allowed me to recognize and celebrate individual achievements, fostering a sense of appreciation and motivation among team members. It also helped in identifying areas for improvement and making necessary adjustments on the fly.

5. Saying Thank You

Acknowledging and appreciating team members is vital for maintaining morale and motivation. Throughout the event, I made it a point to thank individuals for their hard work and dedication. This simple act of recognition helped build a positive team culture and encouraged everyone to continue performing at their best.

6. Seeking Feedback

Continuous improvement requires openness to feedback. I encouraged team members to share their insights and suggestions for better ways to operate. This collaborative approach not only led to operational enhancements but also made the team feel valued and heard.

Listening to feedback allowed us to adapt quickly and improve our service delivery, ensuring we met the clientā€™s high standards. It also fostered a sense of ownership and accountability among team members, as they knew their opinions mattered.

7. Modeling the Way

Leading by example is perhaps the most powerful lesson of all. I made sure to be actively involved in all aspects of the operation, from serving meals to cleaning up. This hands-on approach showed the team that no task was beneath me and that I was willing to do whatever was necessary to ensure our collective success.

By modeling the way, I reinforced the values of teamwork, humility, and dedication. It also helped build trust and respect within the team, as they saw that I was committed to working alongside them and supporting their efforts.

Conclusion

The experience at the Farnborough Airshow reaffirmed the importance of these seven leadership and teamwork principles: sharing leadership, clearly defining roles, explaining the purpose, paying attention, saying thank you, seeking feedback, and modeling the way. These lessons are not only applicable in high-stakes environments like the airshow but are also valuable for everyday team interactions.

I encourage you to reflect on these principles and consider how you can apply them in your own organization. Whether you manage a team, work with suppliers, or engage with customers, these strategies can help you create more cohesive, collaborative, and high-performing teams

Show Notes:

Here are the highlights from this episode:

01:11Ā Lessons from the Corporate Event with Horses

03:19Ā Insights from Farnborough Airshow

07:37Ā Building a High-Performance Team

09:27Ā Seven Key Lessons for Team Success

22:39Ā Conclusion and Call to Action

 

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