The Inherent Problem With Job Descriptions

The Inherent Problem With Job Descriptions

by | Feb 9, 2016

What if I told there are 8 different personality types and each profile has specific strengths they can bring to your business? Would you put people in the right roles for their profile.? I bet you would because that would bring massive efficiencies in the business and make productivity and profitability increase.

So why is it that time and time again I come across people working in the wrong roles – ones that don’t utilize their strengths – or where they can’t add real value to the team?

One of the reasons for this is that in my opinion most job descriptions are fundamentally flawed. We want team members to undertake a myriad of tasks that are diametrically opposed and require very differing skills sets.

Talent Dynamics is a business development tool that identifies that within everyone there are four different frequencies and each person has a preference for one type of frequency. Maybe you are a:

  • Dynamo: energized, dynamic and great at getting things started. Getting things finished can be a challenge
  • Blaze: passionate, outgoing, great at networking and meeting new people. Easily distracted by the task at hand
  • Tempo: compassionate, great team player and reliable at getting things done with the team. Other seeks direction from others
  • Steel: orderly, systems orientated with a good eye for detail, strong at completing. Can find it difficult to start new things.

Given our redisposition towards one of these frequencies can you now see how a job description that requires someone to create the strategy and have a big picture perspective (dynamo energy) will struggle with customer follow up and attention to detail (much more a tempo/steel activity).

Let me give you an example of a job description for a secretary that I have just pulled from the web. Look at all the different types of frequencies that the role requires.

  • devising and maintaining office systems; (dynamo)
  • booking rooms and conference facilities; (tempo)
  • using content management systems to maintain and update websites and internal databases; (steel)
  • attending meetings, taking minutes and keeping notes; (tempo)
  • managing and maintaining budgets, as well as invoicing; (steel)
  • liaising with staff in other departments and with external contacts; (blaze)
  • liaising with colleagues and external contacts to book travel and accommodation; (tempo)
  • organising and storing paperwork, documents and computer-based information; (dynamo)
  • recruiting, training and supervising junior staff and delegating work as required; (blaze)
  • manipulating statistical data; (steel)

Wow, not only is that a lot to cover but it requires someone with super human powers as it is simply impossible for someone to have strengths in all these areas.

When we ask team members to work across the different frequencies it is challenging for them and they certainly don’t deliver the most value to the business. Often they end up stressed doing the parts of the role that don’t resonate with them, or in the worst cases they don’t do this part of the role at all.

I remember when I was leading teams in the corporate world how at every staff appraisal I used to get team members to focus on developing the areas they were weakest at. This was before I had been exposed to Talent Dynamics. I now realize that if my data manager (who had a lot of Blaze energy) had been allowed to shine by engaging and motivating my team members how much more valuable she would have been to the team than left analyzing data which is a very steel type activity (and one she hated and to be fair wasn’t that great at).

And with my own role I loved it to begin with creating a new department and designing a new innovative product. My dynamo energy was ignited and I was on fire creating a pioneering solution for the hospitality industry. Contrast that with later in my career when I had grown the business to be the global market leader in its niche. My role changed and instead of creating new solutions I was charged with managing the team – a real blaze role – and one that I did not relish. My value to the company diminished as I was not fulfilling my potential since I wasn’t doing what I was naturally gifted to do.

I hope you now see how often we design roles for people that they can never really succeed at. A better approach would be to ensure that you have a number of different roles in the team that cover all the different frequencies. And ensure that people are working in the roles that best resonate with their natural strengths.

Also, beware of always hiring people like you as you will just get more of the same and the tasks that you don’t like doing still won’t get done as they are not the natural skill sets of the person you hired. This is exactly what I experienced recently working with a client in the media sector. All the people in the team were super creative types with lots of dynamo and blaze energy and there was very little steel and temp energy in the group. The result was that the team weren’t good at managing the finances of the group or mastering follow up.

Just like a wheel of life there needs to be a balance of these different energies in your business. Have a look at your business now and the roles that you have identified for your team members. Do they need refining to better use each individuals skills?

To find out how you can use Talent Dynamics to help you rewrite your job descriptions or help you identify the roles that speak to your natural strengths please feel free to connect with me at Julia@businesshorsepower.com.

What’s The Impact Of Your Trivial Decisions?

What’s The Impact Of Your Trivial Decisions?

by | Feb 3, 2016

In today’s Wednesday Wisdom I want to talk about decision making. I’m sure you made some pretty clear decisions at the end of last year about how you wanted 2016 to play out. I bet you probably reflected on these for many hours and days, but have you ever stopped to consider what impact the many trivial decisions we are making on a daily basis have on your success.

Did you know that in a 2011 study by K. Douglas reported in the New Scientist revealed that we make 10,000 trivial decisions every day.  Often these decisions are so trivial that we don’t fully think about their consequences, but over time a number of these trivial decisions can magnify to have a great impact on our lives.

As a business owner it is easy to get sucked into the vortex of buying new pieces of software to help your business.  I recently reviewed all the different pieces of software I had and was shocked to find it totaled close to £1,000 – a CRM subscription, Vimeo Plus, Amazon S3, Roboform, Google Apps for business, Echosign, Abobe pdf converter, web hosting fees to name but a few, and don’t get me started on the number of domain names I own.  You see individually these were all trivial decisions – USD30-50 – but you see how over time they have accumulated and now have a dramatic impact on the profitability of my business.

And its the same in life too. It is the small decisions that really shape what happens our life. Should I work out today? Should I eat this bar of chocolate? Each decision in itself is not critical but over time they mount up and my poor decisions, over the last 18 months, around eating chocolate bars has resulted in me gaining a dress size. Ouch!

So my challenge to you today is to think more consciously about your decisions and reflect on what longer term impact they will have.  You see everything in life is inter-connected so what happens is a ripple effect. Its the law of cause and effect.

As always I’d love to hear about your trivial decisions and the impact they have had. You can connect to me on my facebook page.

Have an inspired rest of the  week.

Do You Have The Right People In The Right Roles?

Do You Have The Right People In The Right Roles?

by | Jan 31, 2016

When you are building your team it is essential that you find the right person for the role. I know given the tough economic conditions we’ve been through recently that it is tempting for a candidate to apply for any job for and for the business owner who needs to find resource to accept a less and ideal candidate

Stop. This is such a flawed strategy for both parties and ultimately ends up costing everyone valuable time, energy and money as:

  • The applicant ultimately won’t enjoy the job. Sure they might be able to do the role, but are they giving 110% to it. If the role is not aligned to their own passion and purpose they simply won’t be as productive or creative in the role as they could be.
  • For the employer they are not utilizing the employees best strengths and so ultimately the productivity and engagement of the team member declines and the net result is less profitability for the business.

What both parties crave for is a situation where the team member is working to their strengths, and delivering massive value to the business . This occurs when the team member is in a state we call flow. Put simply, flow is the path of least resistance. When team members are in flow, productivity rises, results increase, occurrences line up, everyone has more fun and feels more connected to the organisation and it’s goals.

When a team member is in flow they feel energised, focused and fully engaged in the task at hand. Often there can be a distortion of time as their internal clock does not seem to match the external clock – perhaps you have experienced this when you have been doing something you love and time just literally seems to fly by. That’s a time that you were in flow.

So how do you know if you are in flow:

  • If you are feeling stressed, overwhelmed or anxious, then it’s a fairly good indicator you are out of Flow.
  • The opposite is true when you are in Flow, you feel joy and even rapture whilst performing the task. In the work place, this results in a harmonious environment.

The challenge I come across time and time again are team members that are in the wrong roles. They are not playing to their strengths and as a result the are sabotaging the success of the business. This is not usually intentional it is just that unless you are in flow you are unlikely to be able to access the hidden 90% of your potential that exists.

Imagine the benefits if all your team members were operating at or above their peak performance level. Imagine what an impact that would have both on the motivation of the employee but also on the organizational results. Customers would feel more cared for, projects would get delivered on time and the harmony in the workplace would be infectious. This is the type of workplace where trust pervades as everyone is doing their role to their very best.

One tool that I use to help my clients and their business get into flow is something called Talent Dynamics. Based on an ancient Chinese philosophy, the I Ching, it allows each person in a team or organisation to understand the quickest and easiest way for them to get into and stay in Flow by working with their strengths. It also helps them understand where they are most able to add value to the organisation.  Simply, by understanding the value you contribute to a team, then you can immediately help identify potential Business Development opportunities.

If you are leading a team then I highly recommend profiling your entire team so you can create mutual understanding and get the whole team into flow. Understanding the strengths of team mates and how they contribute and add value to the business allows you to better communicate and it is easier to gain trust and respect with each other and so deliver results in performance and profitability.

So whether you’re a potential employee or a business owner looking to expand your team make sure that you find the perfect person for  – one that speaks to their strengths and where they can add real value.

The first step to finding out your strengths is to identify where you are most trusted in business. You can take the quick 2 minute assessment at http://bit.ly/trusttest.

Are You Willing To Step Outside Your Comfort Zone?

Are You Willing To Step Outside Your Comfort Zone?

by | Jan 27, 2016

One of the things I always challenge my clients to do is to step out of their comfort zone and try something new. For many people just coming to an experience with the horses is the start of that stretch. In fact sometimes just the mere thought of doing this can send people into a tail spin.

That was certainly the experience of some of our clients earlier this month. As soon as they learnt that the next module of their leadership programme was with horses all kinds of doubts and fears set in. To the extent that three people actually cancelled their attendance at the event.

It always surprises me the reaction of people to the leadership work with horses. Some totally embrace it and see the experience as a stretch and to try something new outside their comfort zone, whilst for others it puts them into a state of fear and panic.

The one thing that I do know from personal experience is that unless we challenge ourselves to do something new, we never grow and develop. We never expand and change.

Now I also appreciate that everyone’s comfort zone is different and as a skilled facilitator we need to manage the experience and so not take people into a place of paralysis and fear, but rather move them forward step by step so that their own personal comfort zone expands. Because ironically what happens is that if we don’t stretch and challenge ourselves our comfort zone becomes smaller and smaller.

Last night I stretched myself ou of my comfort zone by holding my book launch at the Institute Of Directors in London. I would describe myself as a pretty accomplished speaker but to be honest I have always spoken supported by a powerpoint presentation. Last night no powerpoint was allowed. When I first heard this I was afraid that I wouldn’t know what to say and momentarily thought about pulling out. But I didn’t. I “pulled on my big girl panties” and stepped into the spotlight. And you know what. With no notes to distract me I got really connected to my audience and delivered one of the best talks I have done in long time.

I am now so grateful for that experience as it has helped me prove to myself that I do not need the crutch of a powerpoint presentation to deliver compelling and inspiring content.

So what are you going to do today to step out of your comfort zone and do something different?. I’d love to hear about it on the facebook group.

Have an inspired rest of the week.

What’s The Impact Of Your Trivial Decisions?

Failure Is Not An Option

by | Jan 16, 2016

When I’m often speaking with my clients I hear the words “FAILURE IS NOT AN OPTION” and whilst I can concur with this principle what often gets overlooked is the fact that it is failure that leads to success. Whilst an overall intention would be for the business not to fail, the reality is that along the way there will be lots of failures – or as I prefer to call them opportunities to learn. There is nothing wrong with failure so long as the learning is taken and applied and the same error is not repeated again. Thomas Edison could have had 1,000 failures before he created the light bulb whereas he choose to re-frame that as 1,000 opportunities to learn what doesn’t work so that he could improve on this next time.

“Failure provides the opportunity to begin again, more intelligently.” ~ Henry Ford

One of the challenges in business is many business cultures do not activity support the concept of failure, aka opportunities to learn, and when team members mistakenly think they they cannot fail it stifles creativity and innovation and this can lead to the business becoming stagnant and unresponsive to changes in the competitive landscape.

Recently I have been working with a group of elite leaders, who coming from the world of sport, more than others, really believe that failure is not an option and that winning is the only imperative. The challenge is that this attitude has been affecting the culture of the business and so has been hampering the innovation and creativity in their business.

The harsh fact is that businesses often fail because they don’t have a high enough degree of innovation, co-operation and collaboration. Inevitably, a competitor comes along with a superior teamwork, co-operation, collaboration and inter-dependency and eventually the less effective business is unable to compete. Take Southwest Airlines as an example. They used to be a small, inconsequential airline operator and yet today, through taking an innovative approach to their business, they have now become one of the most profitable and valuable airlines in the United States.

For business to be successful in the 21st century it is imperative that it fosters an entrepreneurial spirit amongst team members. Long term, sustainable competitive advantage is achieved through out-innovating the competition in ways that enhance efficiency and create greater value for customers. To achieve this, team members need to be unleashed and allowed to tap into their own genius. Imagine the impact if every single person working for a company were able to create and innovate. Imagine how much more intellectual capital would be available to the business, as each person would be accessing their full potential, making a real contribution and be in Flow. It would be a win-win situation for everyone.

Contrast this with the traditional control and command structures where the message to team members is typically something like, “We don’t pay you to think: we just pay you to do your job”. As a result, great opportunities to be creative and innovative are lost because the team members interfacing with the customers do not feel empowered to make decisions and challenge the status quo. Ironically, the one thing that the command and control structure seeks to achieve in fact hampers business growth as resources are not optimised and business opportunities are wasted.

Whole Foods is a great example of a company that has managed to empower their team members by creating a workplace based on love and care and that is also fun, where team members aren’t afraid and collaboration reigns. It is this release of creativity and innovation that has enabled the company to improve and evolve rapidly.

Without a collaborative culture, this innovation and creativity would have been of limited value. It is no good for one business unit to come up with a great idea and then not share it with the rest of their colleagues. A culture of collaboration enables successful ideas and innovations to be shared and spread rapidly throughout the business. The great thing is that technology can help rapidly disseminate information so new ideas can be almost instantly put into action. With even more Big Data metrics than ever before, businesses can effectively monitor and track how these new initiatives are impacting business performance.

This continual review process creates the opportunity for continual learning and improvement within the business. In this set up, business truly becomes a living system that learns, grows, evolves, self-organises – and even self-actualises – on its own. The right degree of decentralisation, empowerment, love and care in the workplace enables business to adapt, innovate and evolve faster enabling them to enjoy strong, sustainable competitive advantage.

So how are you creating a culture of innovation and creativity within your business? What systems and processes do you have in place to finely manage the balance of innovation with the need for some structure?  Are you business leaders demonstrating and role modelling what innovation looks like?  What are the consequences of not failing to encourage failure?

If you’d like to learn more about how to create a create a culture of innovation and collaboration then you might enjoy reading The Alchemy of Change: Ancient Wisdom Reinvented to Unleash The Hidden Potential of Leaders and Teams

The Power Of FOCUS

The Power Of FOCUS

by | Jan 13, 2016

So how are your New Years resolutions going? Are you giving them the focus they deserve? If not the reason might be that they are not important enough to you, or else you have too many other things going on.

Todays Wednesday Wisdom has been inspired by by own situation over the last few weeks. As some of you know I made a commitment to start running in November and yesterday, 8 weeks later, I have just run, for the first time in my life, 5km. It felt amazing.

What I’ve realised about my approach to running is that I have been disciplined and focused. I even went out on Christmas Day!. I could have never even have conceived that running 5km would even be possible but with regular practice I am moving forward to achieve my goal of completing 10km.

And in business too, you need to ensure you just FOCUS on one thing at a time. I love the acronym for FOCUS which is Follow One Course Until Successful. So this is my mantra for this year. Choose one thing and stick to it, because by taking small steps everyday the impossible can start to become a reality.

What are you choosing to focus on today?

Who’s on your winning team?

Who’s on your winning team?

by | Jan 9, 2016

Success is a team sport and it is imperative that you have the right team members alongside you to create a winning team. Now I know when you are starting out in business having a team might seem like a luxury, but trust me it is the best investment you can make.

Having a team helps you feel supported and no longer alone. The curse of the business owner is feeling like they have to do it all themselves, whilst the opposite is in fact true.  Surround yourself with team members who excel at the activities you don’t.  It will make your life so much easier and allow you to spend time doing the things that you love and that add real value to the business.

And if you’ve ever like to add me to your team then let me know and we can schedule a complimentary strategy session to see if we would be a good fit for each other.

Just like any successful sports team, your team members must gel together if you are to really leverage the full benefits of teamwork.

Are Your Systems Joined Up?

Are Your Systems Joined Up?

by | Jan 2, 2016

Would you ever turn on a tap and then let the water run away and not capture it? What a waste of water that would be. And yet is what I see happening in business day in day out, however, its not water leaking but rather resources – particularly time, energy and money.

Yes, most businesses waste thousands and thousands of pounds very year because they are engaging in activities that are not joined up.  In other words one activity does not lead to another because the systems are not Joined Up.

So how do you know if your systems are Joined Up?  Well the best way is to ensure that you measure every aspect of the business. As Peter Drucker says “If you can’t measure it, you can’t improve it.”

When you think about this quote, it should immediately become apparent how true it is. Because, if you can’t measure something, and know the results, you can’t possibly get better at it. For example, it’s nearly impossible to lose weight without stepping on a scale once in a while to measure your results – if you don’t, you have no idea if you are succeeding or not.

Now as some of you know I have recently taken up running and tracking my performance on a daily basis has become a habit.  I now have a record of how far I have been running and how fast I have been going. Without this information I’m sure I wouldn’t have been able to acknowledge the progress I have made.

Now, in business, Drucker’s quote is particularly true. If you can’t measure every part of your business, you can’t manage or grow it.

For example

  • Do you know the number of new website visitors you received in the last 30 days?
  • And do you know what percentage of them turned into new paying customers?
  • And do you know how the level of satisfaction among your customers has fluctuated over time?
  • And do you know the precise average lifetime value of your customers?

There are nearly 50 questions such as these that measure each aspect of your business and I list a selection of these in the resources section my book Unbridled Success.

And if you don’t know the answers, if you can’t measure them, then you can’t possibly manage or improve them and know if your systems are Joined Up.  And unless you can identify where you are wasting resources you can never improve performance.

So I encourage you to look at your business and examine where you might be wasting resources.  Putting in simple tracking systems (or business intelligence systems) is the best way i know to help keep you focused on what is a priority in your business. Without business metrics you might as well be driving (or riding) blind, with no visibility of what is really going on.

And if you need any help in putting business metrics in your business then please connect with me for an Unleash Your Business Potential Strategy Session, and I’ll help identify one action you can take right now to start you getting your systems Joined Up.

p 13 Chaos to Coheranec

Plan for Success in 2016

Plan for Success in 2016

by | Jan 1, 2016

I can’t believe that the end 2015 is nearly here.  Wow how fast did the year go.

Take a moment to celebrate all the successes that you had.  I know you had loads, but all too often we get to the end of the year and just reflect on what we didn’t achieve.

I know this happened to me recently. I looked at my goals and felt like I had failed but then I took a moment to review all my great accomplishments during 2015. These included launching my new book The Alchemy of Change, travelling to Norway, the Czech Republic, Germany and Bali to deliver workshops and speak at events, re-branding my business, participating in the Professional Speakers Association competition, delivering my first live stand up comedy performance in Leeds, as well as running a number of leadership days with horses.

So no, I didn’t achieve my BHAG goal of delivering a TED talk but that gives me something to strive for in 2016!

And thinking of 2016, what do you plan on achieving?  Use the next few days to envision what you want to happen in 2016.  Maybe even create a Vision Board – I’m doing mine tomorrow – so you can see what you desire.  Remember you create your destiny so decide what you want 2016 to look like.  Because only if you dream and vision what you want can then the Universe support you achieving these goals.

Remember:
 Clarity + Certainty gives you Opportunity + Choice
so go ahead and plan for an amazing 2016.

I wish you all a very prosperous New Year and speak to you again next week.

New Year: New Perspective

New Year: New Perspective

by | Dec 28, 2015

I often talk about how viewing a situation from a different perspective yields different results and once again this has proved to be so true.

Earlier this year I became a mentor for Young Enterprise which is a charity dedicated to helping develop the entrepreneurial flair in young people.  Every Thursday for the last three months I have been spending time at a local school helping a group of 20 teenagers set up their own business.

What has been inspiring to me if the fact that these young people have no fear. They are not constrained by rules but rather play full out assuming everything is possible and achievable.  The business ideas they have come up with are innovative, challenging and just plan do-able.  I often have to check myself before I speak just because I think the venture won’t work isn’t necessarily true.

These young people are ambitious, enthusiastic, hard working and see endless possibilities around them.  It always makes me think about what opportunities I am missing by not having the foresight that they have. They are forcing me to re-think the way I see the world and the lenses I am using to filter information.

The relationship I have with these students is definitely a win-win.  So my question today is are all your relationships win-win.  If not then maybe it is time to release some of them and find relationships that truly serve you. Just email me or post it on the Facebook page.

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