In the fast-paced and ever-evolving landscape of today’s business world, a company’s success often hinges on the collective capabilities of its teams. As a business leader, you understand the importance of investing in your team’s growth and development. One essential aspect that should not be overlooked is Team Emotional Intelligence (Team EQ).
Team-level emotional intelligence, or Team EQ, refers to a group’s ability to interact harmoniously, both internally among team members and externally with individuals from other departments, teams, and even outside the organization. Teams that excel in Team EQ not only recognise unproductive emotions when they surface but also manage them constructively, paving the way to overcome interpersonal and inter-team challenges and achieve peak performance.
Research has shown that teams with strong EQ skills are more adept at navigating challenges, making effective decisions, and ultimately achieving peak performance. So, the question arises: How can you improve the performance of your team through Team Emotional Intelligence?
The case for team emotional intelligence
Teams are the backbone of any organisation, and they consist of individuals with varying levels of emotional intelligence. To unlock your team’s full potential, it’s imperative to provide them with opportunities to develop emotional intelligence skills collectively. Team EQ goes beyond individual emotional awareness; it involves the ability of team members to interact harmoniously within the group, across departments, and even outside the organization. Teams that excel in Team EQ can recognise and manage unproductive emotions constructively, surmount interpersonal and inter-team challenges, and achieve exceptional results.
Highly emotionally intelligent teams offer a plethora of benefits, including better decision-making, fostering a positive work environment, and increased adaptability to unforeseen changes such as virtual work environments, personnel shifts, shifting priorities, or intensified competition.
The 4 core team EQ skills
To harness the power of Team Emotional Intelligence effectively, it’s vital to understand the four core skills that make up a high EQ team:
- Emotion Awareness: Team members are attuned to their own emotions.
- Emotion Management: They can manage their emotions effectively.
- Internal Relationship Management: Positive working relationships are nurtured within the team.
- External Relationship Management: Team members can build relationships outside the team.
Team EQ skills in action
Consider the example of nursing teams, where high levels of Team EQ are paramount. Emotion awareness and management are crucial in high-stress, fast-paced environments where decisions can have life-altering consequences. Teams with strong internal relationship management can work cohesively and efficiently, supporting each other during extended shifts or demanding situations. External relationship management ensures compassionate care for patients and their families, leading to higher patient care ratings.
Components of team emotional intelligence
Team EQ serves as the foundation for a host of critical skills, including effective communication, empathy, and influence. Understanding and respecting teammates’ emotions enhance a team’s ability to work collaboratively and adapt swiftly to change.
From insights to action
Perhaps the most encouraging insight from EQ research is that Team EQ skills can be developed over time. This means that teams that initially score low in Team EQ can make significant improvements within six months to a year with dedicated practice. This holds true across professions and industries, making it a universally applicable concept.
As a business leader, investing in your team’s emotional intelligence is an investment in your organisation’s success. By nurturing Team Emotional Intelligence, you empower your teams to overcome challenges, foster positive working environments, and adapt gracefully to the ever-changing business landscape.
The result? Improved team performance and a brighter future for your company.
Julia Felton (aka The Business Wrangler) is the founder of Business HorsePower. Business leaders, entrepreneurs and executives hire her to accelerate their business performance by harnessing the energy of their people to work more collaboratively together. By aligning purpose with actions the team achieves exponential results as everyone starts pulling in the same direction.
Julia believes that business is a force for good and through designing purpose-driven businesses that leverage the laws of nature, and the herd, you can create businesses founded on the principles of connection, collaboration and community that make a significant impact in the world.
